RustX Hosting - Terms of Service

I. Introduction and Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "you") and RustX Hosting ("we", "us", or "our"). These Terms apply to any access to and use of our website, platform, and services, including but not limited to browsing our website, registering an account, or using any of our offered services.

By creating an account, accessing the website, or otherwise using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not register an account, access the website, or use any of our services.

If you proceed with signing up on our website or utilizing our platform in any capacity, these Terms become immediately enforceable.

Our Services are intended solely for users who are at least 18 years old, or of the legal age of majority in their jurisdiction. If you are under 18, you must have your parent or guardian’s permission to use our Services.

II. Definitions

• "RustX Hosting": Refers to the owner and operator of these Services, doing business as “RustX Hosting” without a formal entity suffix.
• "Services": Includes video game server hosting for various titles (e.g., Minecraft, Rust, Among Us, Satisfactory, and others supported by SteamCMD), Discord bot hosting, and any related offerings, features, and tools.
• "User" / "Customer" / "You": Any individual or entity who creates an account or uses our Services.
• "Account Credit": Store credit granted to your account, usable toward future purchases but not redeemable for cash.
• "Content": Files, data, configurations, plugins, mods, or any materials uploaded or transmitted by the User in connection with the Services.

III. Eligibility, Account Creation & Security

You must have a valid Discord account to log in. A valid email address is not required for login since we use Discord for authentication. You agree to keep your login credentials secure and to not share them with others. If you enable two-factor authentication (2FA), you agree to maintain its security as well.

You are responsible for all activities conducted under your account. If you suspect unauthorized use, you must notify us immediately.

We reserve the right to deny registration, suspend, or terminate accounts at our sole discretion for any violation of these Terms or suspected misconduct.

IV. Description of Services

We provide hosting for various video game servers and Discord bots. We may offer access to a large library of MIT-licensed plugins and also provide optional add-ons such as additional databases, storage, ports, and backups.

We use a third-party infrastructure provider for our underlying server hardware and networking (not named here per your request). Certain Services may come with specific uptime or service level agreements (SLAs) if explicitly stated; otherwise, services are provided “as is” with no guaranteed uptime.

We reserve the right to modify, update, or discontinue any aspect of the Services at any time, with or without notice. Beta or pre-release features may be offered and are used at your own risk, as they may be unstable or contain errors.

V. User Content, Conduct, and Restrictions

You are allowed to upload custom files, mods, and plugins to your servers, provided you have all necessary rights and permissions. You agree not to host:

• Illegal content or content facilitating illegal activities
• Child pornography, bestiality, or any other illegal adult content
• Hateful, racist, harassing, or violent content
• Malware, viruses, or malicious code
• Content that infringes on another party’s intellectual property rights without permission
• Attempts to bypass system restrictions, modify assigned resource limits, or circumvent technical measures

Adult content that is legal and does not violate any applicable laws is permitted.

You acknowledge that we may investigate and access your server’s data if we suspect malicious or prohibited activities. In doing so, we may read file contents strictly for the purpose of verifying compliance. We will notify you within 3 days after such an investigation. You agree to indemnify and hold us harmless for any legal issues arising from your uploaded content.

If you engage in excessive use of CPU, RAM, or bandwidth, we may warn you. Repeated or severe violations may result in immediate suspension or permanent ban.

VI. Payment, Billing, and Refunds

Payment Methods:
We accept PayPal, PayPal Checkout, and an internal Balance (Account Credit) system.

Billing Cycles:
Services are offered on monthly, quarterly, and annual billing cycles. Your chosen billing cycle will be indicated at checkout.

Refund Policy & Account Credits:
All refunds are issued as store credit only, regardless of the circumstances.

• 3-Day Window: If you request a refund within 3 business days of activation of the service, you are eligible only for store credit.
• Technical Issues: If a technical issue on our end makes the service unusable, we will issue store credit as compensation.
• No Cash Refunds: Under no condition will cash or direct payment method refunds be issued. All refunds are strictly in the form of store credit.

Chargebacks & Disputes:
If you initiate a chargeback or payment dispute with your payment provider, we will immediately terminate your account with no possibility of appeal. You will be permanently banned from our platform.

VII. Suspension, Termination & Data Handling

Non-Payment and Expiration:
If payment for the next term is not received by the due date, the service will expire and be suspended. After 3 days from service expiration without payment, all server data and information will be permanently deleted.

Violation of Terms:
We may suspend or terminate your account and services immediately if you violate these Terms, engage in illegal activities, or host prohibited content. Data will not be retained after termination for cause.

No Access After Termination:
Once terminated, you cannot access your account or request backups. No refunds (even as store credit) will be provided in case of termination for violation of these Terms.

VIII. Intellectual Property & Branding

Our Intellectual Property:
All trademarks, logos, trade names, service marks, or copyrighted material related to RustX Hosting are our exclusive property. You may not use our branding, logos, or marks for any purpose without our prior written consent. For example:

• You cannot use our logo on your own website as if we endorse you.
• You cannot incorporate our name into your product or service names.
• You cannot alter, modify, or create derivative works based on our logos or marks without permission.

Any unauthorized use of our intellectual property may result in account termination and potential legal action.

User Content & Third-Party IP:
You are fully responsible for ensuring that any third-party content, mods, plugins, or software you upload does not infringe on intellectual property rights. You agree to indemnify us for any claims arising from your use of such content.

IX. Privacy & Data Protection

We operate under a separate Privacy Policy that explains how we collect, use, and protect your personal information. By using our Services, you agree to the terms outlined in our Privacy Policy.

We comply with applicable data protection laws, including GDPR where applicable. Our servers and infrastructure are located in regions as determined by our infrastructure provider. You acknowledge that your data may be transferred across jurisdictions.

X. Service Availability, Warranty & Liability

Service Uptime & SLAs:
Certain offerings may include an uptime guarantee or SLA derived from our infrastructure provider’s policies. If no explicit SLA is stated, the service is provided “as is” without guarantees.

Warranties:
Some products may have a limited warranty on uptime (where stated), while others are provided as-is without any express or implied warranties. We disclaim all warranties not explicitly provided, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability:
To the fullest extent permitted by law, RustX Hosting, its owners, and affiliates will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from the use or inability to use our Services. Your sole and exclusive remedy is to discontinue using the Services. This limitation of liability applies to all legal theories of recovery, whether in contract, tort, or otherwise.

XI. Dispute Resolution & Governing Law

Governing Law:
These Terms are governed by and construed in accordance with the laws of the State of Pennsylvania, USA, without regard to conflict of laws principles.

Arbitration:
All disputes arising out of or relating to these Terms or the Services shall be submitted to binding arbitration in Allegheny County, Pennsylvania. The arbitration shall be conducted confidentially in English, in accordance with the rules of a recognized arbitration provider chosen by RustX Hosting. Each party shall bear its own costs and attorney’s fees. The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

By agreeing to these Terms, you waive the right to a trial by jury or to participate in a class action against RustX Hosting.

XII. Changes to Terms of Service

We may modify or update these Terms at any time. We will post the updated Terms on our website, update the “Last Updated” date, and notify you via email and Discord of any significant changes. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the modifications.

XIII. Beta Features & Future Programs

We may introduce beta or pre-release features from time to time. Such features are experimental and provided “as is,” and may be unstable. By using beta features, you acknowledge the risk and release us from liability related to their performance or reliability.

If we introduce an affiliate or referral program in the future, we will provide separate terms and conditions governing that program.

XIV. DMCA & Copyright Infringement

If you believe your copyright-protected work has been copied and is accessible on our Services in a way that constitutes copyright infringement, please submit a DMCA request at https://dmca.rustxhosting.com/. We will respond to DMCA notices in accordance with the Digital Millennium Copyright Act and remove infringing material when we confirm a valid infringement claim.

XV. Miscellaneous

• Severability: If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Entire Agreement: These Terms, together with any other documents referenced herein (including our Privacy Policy), constitute the entire agreement between you and RustX Hosting regarding the Services.

XVI. Discord Community Rules

In addition to these Terms of Service, users who join and interact within our official RustX Hosting Discord community agree to adhere to the following rules. By signing up for our website and/or joining our Discord server, you acknowledge and accept these community guidelines.

RustX Hosting Discord Rules

• Be Respectful: Treat everyone with courtesy and respect. Discrimination, harassment, or abusive language will not be tolerated.
• Stay On Topic: Keep discussions relevant to server hosting, gaming, or other related subjects. Use designated channels for their intended purposes.
• No Spamming or Advertising: Refrain from posting repetitive messages, excessive emojis, or promoting other services/products without explicit staff permission.
• Follow Discord’s Terms of Service: Ensure all your activities comply with Discord’s official Terms of Service and Community Guidelines.

Support Guidelines

• Use the Right Channels: Post support requests in the appropriate channel (e.g., “⁠create-a-ticket” or “⁠general-support”).
• Provide Details: When seeking assistance, include relevant information about your issue (e.g., server ID, error logs, steps to replicate). Avoid sharing personal or sensitive information publicly.
• Be Patient: Our staff and community members will respond as soon as possible. Avoid repeatedly tagging staff.
• No Sharing Private Information Publicly: Never share passwords, private keys, or other sensitive data in public channels.

Security and Privacy

• No Phishing or Malware: Sharing malicious links or files will result in immediate ban.
• No Impersonation: Do not impersonate staff, other users, or entities.
• Protect Your Data: Never share server credentials, payment details, or personal info publicly.
• Report Issues: Promptly report suspicious or malicious activity to our staff.

Promotions and Feedback

• Customer Feedback: Use the “⁠create-a-ticket” channel for feedback. Constructive criticism is welcome and helps us improve.
• Affiliate Links: Affiliate or referral links require prior staff approval.
• No False Claims: All promotions, suggestions, and feedback must be honest and transparent.

Infractions and Consequences

• Warnings: Minor violations may result in a warning.
• Temporary Mutes/Kicks: Repeated or disruptive behavior may lead to temporary silencing or removal from the server.
• Permanent Bans: Severe or repeated violations (e.g., phishing, harassment, malicious activities) will result in a permanent ban.
• Appeals: If you believe an enforcement action was taken in error, you may contact staff via DM or email ([email protected]) for an appeal. Staff decisions are final and intended to preserve community integrity.

By joining our Discord server or using our website, you acknowledge that these community rules apply. Failure to comply may result in disciplinary actions as described above.

XVII. Contact Us

For questions, support, or legal inquiries, please contact us at:
Email: [email protected]
Support: https://discord.rustxhosting.com/

Last Updated: 12/9/2024